Troubleshooting Guide

I get an error messsage of "File is Empty or Wrong OS"

• Check that you have pointed to a file with the "Browse" button or have pasted a file -- and that you have clicked on the correct Operating System button.
• You are behind a firewall or a proxy server. Contact your network administrator (I wish you luck!).

I get an error message from the server

• Most likely an Internet connection problem, wait and try again later.
• Something wrong with your browser
• Something broke at my end.
• Your file is too big. Contact me

Problems with addresses After Conversion

After a sucessful conversion, your address book only has a few addresses or the addresses are garbled. This comes about because the orginal addressbook (the one you converted from) contains illegal characters. By illegal characters I mean non ascii (non-text) characters that somehow found their way into your addressbook file. Most e-mail programs just skip these characters and continue to operate. Netscape, however, cannot accept these. When the characters are carried across in the translation, Netscape cannot read the address book. We try to trap these and not carry them across, but we are not always successful.

To solve this, open your input file in Wordpad or Simpletext. The illegal characters will appear as small squares. Just edit them out and then translate again.

I've tried everything and it still doesn't work

The above covers almost all of the problems that I know about. If it doesn't cover yours, send me a note at which includes the following:

• Describe what is happening, try to be complete.
• What Operating System (Mac, Windows , Linux etc)
• What browser, including version
• Are you behind a firewall or a proxy server?